Politique d’expédition

 

SHIPPING POLICY

Thank you for shopping at mineaderm.be, operated by Axel Global Trading S.R.L.

SHIPPING DESTINATIONS

We currently ship orders within Belgium.

ORDER PROCESSING TIME

Orders are normally prepared and processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays will begin processing on the next business day.

DELIVERY TIME

After the order has been processed and handed over to the carrier, delivery within Belgium normally takes up to 5 business days.

The estimated total time from placing an order to delivery is approximately 6–7 business days.

Delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, public holidays, severe weather conditions, unusually high order volumes, or incorrect delivery information.

SHIPPING COSTS

Standard shipping within Belgium costs €3.49 for orders below €12.00.

Standard shipping is free for orders of €12.00 or more.

Standard shipping within Netherlands costs €2.49.

Any applicable shipping cost will be displayed at checkout before the order is completed.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation containing the tracking information after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at axelglobaltradingbe@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier where appropriate.

You may also contact us at axelglobaltradingbe@gmail.com with your order number so that we can assist you.

An order will not be considered lost until the carrier has completed its investigation or confirmed that the parcel has been lost.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take clear photographs of the external packaging and the affected products and contact us as soon as possible at axelglobaltradingbe@gmail.com.

Please include your order number and photographs so that we can assess the issue and provide an appropriate solution.

CONTACT US

For questions concerning shipping or delivery, please contact:

Axel Global Trading S.R.L.
Email: axelglobaltradingbe@gmail.com
Address: Rue de Bois de Breux 116, 4020 Liège, Belgium