Politique de remboursement
RETURN AND REFUND POLICY
Thank you for shopping at mineaderm.be, operated by Axel Global Trading S.R.L.
RIGHT OF WITHDRAWAL AND 14-DAY RETURN PERIOD
You have the right to withdraw from your online purchase and request a return within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, you must contact us within 14 days of receiving the order. After notifying us, the product must be returned without undue delay.
RETURN ELIGIBILITY
To be eligible for a return, the product must be complete and returned with all accessories, labels, and original packaging where reasonably possible.
You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.
For health and hygiene reasons, sealed cosmetic, skincare, and personal-care products cannot be returned after their protective seal has been opened or removed, unless the product is defective, damaged, or incorrect.
Items returned without first contacting us may not be accepted.
HOW TO REQUEST A RETURN
To request a return, please email us at:
Please include:
• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect
Once your return request has been reviewed, we will provide you with the return instructions.
Approved returns must be sent to:
Axel Global Trading S.R.L.
Rue de Bois de Breux 116
4020 Liège
Belgium
Please do not return any product before receiving return instructions from us.
RETURN SHIPPING COSTS
When exercising the right of withdrawal because you have changed your mind, you are responsible for arranging and paying the return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment. We cannot be held responsible for returned products lost or damaged during return transportation arranged by the customer.
We will cover reasonable return shipping costs when the product received is defective, damaged, or different from the product ordered. In these circumstances, please contact us before returning the product so that we can provide the appropriate instructions.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it is delivered.
If the product is defective or damaged, or if you have received the wrong product, contact us as soon as possible at axelglobaltradingbe@gmail.com. Please provide your order number and clear photographs showing the problem.
We will assess the issue and, where applicable, arrange a replacement, refund, or another appropriate solution without additional cost to you.
EXCHANGES
We do not offer direct exchanges.
If you would like a different product, please return the original product in accordance with this policy. Once the return is accepted, you may place a new order for the desired product.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. When an entire order is returned under the right of withdrawal, the refund will include the product price and the cost of the least expensive standard delivery option offered by us.
Additional costs resulting from choosing an express or more expensive delivery method are not refundable. If only part of an order is returned, the original delivery cost is not normally refunded.
We may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.
The refund will be processed without undue delay and in accordance with applicable consumer law. After we process the refund, your bank or payment provider may require additional time for the amount to appear in your account.
If you have not received an approved refund after 15 business days, please contact us at axelglobaltradingbe@gmail.com.
STATUTORY RIGHTS
Nothing in this policy limits or excludes any mandatory consumer rights available under Belgian or European Union law, including rights relating to defective or non-conforming products.
CONTACT US
For any questions concerning returns or refunds, please contact:
Axel Global Trading S.R.L.
Email: axelglobaltradingbe@gmail.com
Return address: Rue de Bois de Breux 116, 4020 Liège, Belgium